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Terms & Conditions

Terms & Conditions

Your transaction security
When you use your credit card with us you can be assured that you are protected against the misuse of your credit card details. We do not store any credit card details once your transaction is completed -- each time you go to Checkout, you will enter your credit card details.

Online Returns & Exchanges
We want you to love your Gwinganna purchase, if you need to exchange or return an item in original condition you have up to 7 days from receipt of your order. If you have any questions about returning an item simply email us at store@gwinganna.com. Alternatively there is an online form you can complete that will generate an authorisation number that you require for the return of your item.

You are welcome to return online purchases by post within 7 days of receiving your order.  Please enclose a copy of your original receipt clearly marked with the Return Authorisation number, together with the merchandise and mail to: Gwinganna Store, 192 Syndicate Road, Tallebudgera. Qld 4228 Australia.

Gwinganna is not liable for the loss of items being returned, as such, please take care with packing. Please allow 7 days from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges. Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods.  

Lost or Damaged Goods
If goods are lost or damaged in transit, please contact us at store@gwinganna.com within 7 working days of placing your order so we can investigate.

Pricing
All prices are in Australian Dollars.  Prices are subject to change without notice. All credit cards are charged in Australian Dollars.

Payment
We accept Mastercard and Visa credit cards. Goods will be sent once payment confirmation has been processed.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or due to incorrect information received from our suppliers, Gwinganna Lifestyle Retreat have the right to cancel the order.

Gwinganna Lifestyle Retreat Store © 2017